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Online Safety — Information for Australian Users

This page provides information for users in Australia about the eSafety Commissioner, the role it plays in regulating online services, and how matters relating to this Service or its provider can be referred to eSafety. This information is provided in accordance with the Online Safety (Designated Internet Services — Class 1A and Class 1B Material) Industry Standard 2024.

1. About the eSafety Commissioner

The eSafety Commissioner ("eSafety") is Australia's independent statutory regulator for online safety. eSafety operates under the Online Safety Act 2021 (Cth) and is responsible for the implementation and enforcement of Australia's online safety laws.

Role

eSafety's role is to help safeguard Australians at risk of online harms and to promote safer, more positive online experiences. The Online Safety Act 2021 gives eSafety the authority to protect Australians from online harms, hold service providers accountable for user safety, and promote more positive digital spaces.

Functions

eSafety's principal functions include:

  • investigating complaints from individuals and acting to stop, remove or limit the impact of cyberbullying of children, adult cyber abuse, image-based abuse (the non-consensual sharing or threatened sharing of intimate images or videos), and illegal and restricted online content (including child sexual exploitation material and pro-terror material);
  • overseeing the Basic Online Safety Expectations applicable to online service providers;
  • registering and enforcing industry codes and determining industry standards for managing illegal and restricted online content (including the DIS Standard 2024 applicable to this Service);
  • issuing transparency, reporting and information-gathering notices to providers, and taking enforcement action (including civil penalty proceedings before the Federal Court) for non-compliance;
  • conducting research, education and prevention programs to support online safety in Australia.

For further information about eSafety, see https://www.esafety.gov.au/about-us.

2. How to Report a Matter About This Service or Provider to eSafety

If you are an Australian user and you wish to refer a matter about this Service, or about its provider UNDR Group Ltd., to the eSafety Commissioner, you can do so directly through the channels below. You are entitled to contact eSafety regardless of whether you have first contacted UNDR Group.

If you have come across child sexual exploitation material (CSEM) on this or any other service, please report it to eSafety immediately at:

https://www.esafety.gov.au/report/illegal-restricted-content

Reporting pathways at eSafety

The main eSafety website is available at https://www.esafety.gov.au.

3. How to Report a Matter Directly to UNDR Group

You can also raise a concern directly with us. We treat reports relating to child safety as our highest priority and act on them without delay.

Suspected child sexual exploitation material identified on our Service is automatically referred to the U.S. National Center for Missing & Exploited Children (NCMEC) and to relevant law-enforcement authorities, in addition to any reports made by users to eSafety.

4. Other Useful Resources

This Service is provided by UNDR Group Ltd. Last updated: 05.05.2026. This page is published in accordance with section 26 of the Online Safety (Designated Internet Services — Class 1A and Class 1B Material) Industry Standard 2024.