Complaint Policy
At ITAI TECH LTD, user satisfaction is at the core of our mission, and we are dedicated to delivering a positive experience with Undress.appi (the "APP"). We recognize that concerns or issues may sometimes arise, and we are committed to resolving them promptly and thoroughly. This Complaint Policy provides a clear process for users to report any problems they encounter while using our platform.
This Complaint Policy was last updated on 29 August 2024.
1. Customer Support
We have a dedicated support team available to assist users with any concerns or complaints they may have.
Our support team is committed to providing prompt and effective assistance. Users can reach out to our support team for any issues or inquiries related to the APP or its services.
All inquiries are handled by our support team with professionalism, confidentiality, and impartiality. We are dedicated to addressing users’ concerns as quickly and thoroughly as possible.
2. Submitting a Complaint
Users who wish to file a complaint can do so by contacting our customer support team at [email protected] or by reporting the issue directly through the "Contact" section of the APP.
3. Information to Include in the Complaint
To help us investigate and resolve the issue efficiently, users are encouraged to include the following details when submitting a complaint:
- User's full name and email
- A description of the complaint, including relevant details such as the date and time of the incident
- Any supporting documentation or screenshots, if applicable
4. Acknowledgment of Complaint
Upon receiving a complaint, our customer support team will acknowledge receipt within 24 hours via email.
5. Investigation and Resolution
We will conduct a thorough investigation of each complaint to understand the nature of the issue. Our aim is to provide a resolution within a reasonable timeframe. Depending on the complexity of the complaint, some cases may require additional time to ensure a comprehensive investigation. Users will be kept informed of the progress and the expected timeline for resolution.
6. Feedback and Follow-Up
Once the complaint has been resolved, users will receive feedback on the outcome of the investigation and any actions taken. We may also seek user feedback on the resolution process to help us continuously improve our services.
7. Escalation
If a user is not satisfied with the resolution provided, they may request further escalation. In such cases, users should notify our support team within a reasonable timeframe, clearly explaining their dissatisfaction with the initial resolution.
The case will then be reviewed by individuals or teams who were not involved in the original complaint resolution process. They will reassess the complaint and reconsider the previous decision. The user will be informed of the outcome of the escalation within a reasonable timeframe.